Fleet Efficiency Ltd is committed to protecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws. In this Privacy Policy references to "we" and "us" are to Fleet Efficiency Ltd.
Control of personal information Any personal information provided to, or to be collected by, Fleet Efficiency Ltd is controlled primarily by Fleet Efficiency Ltd. (company number 5524824), registered office:
Fleet Efficiency
Winsdale House
34 Westow Street
London
SE19 3AH
We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'. When you register or order, we collect personal information to process and fulfil your order(s). If you register you can save your payment card details and delivery addresses for future use. When you place an order we will carry out security checks to protect against fraudulent transactions.
We will also collect information concerning your marketing preferences. In accordance with your preferences, we may contact you; with offers and information about our goods and services; for market research purposes and to enable carefully selected third parties to contact you with offers and information about their goods and services. You may change your preferences at any time by contacting us online and using the form in the ‘Contact Us’ page. If you have registered you can also change your preferences in the My Account section.
The information we collect will also be used to help us review, develop and improve the products and services we offer.
We use third parties to carry out certain activities on our behalf. Examples include fulfilling orders, carrying out surveys and installations, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.
In accordance with the marketing preferences you select on this website or subsequently, we may share your personal information with carefully selected third parties so they may contact you with offers and information about their goods and services. You may change your preferences at any time by contacting us online and using the form in the ‘Contact Us’ page. If you have registered you can also change your preferences in the ‘My Account’ section.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase using www.fleetefficiency.comunless you have cookies turned on and we recommend that you leave them turned On.
The ‘help’ portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
Fleet Efficiency will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:
Fleet Efficiency
Winsdale House
34 Westow Street
London
SE19 3AH
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Fleet Efficiency Ltd will be posted here and will take effect immediately.
